Hawthorn Technologies Pty Ltd ("Hawthorn Technologies", "we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website and to our dealings with visitors, business contacts and partners. Our platforms (such as SwiftRebate) may publish their own product-specific privacy terms, which apply in addition to this policy.
1Information we collect
We collect personal information only where it is reasonably necessary for our business functions. This may include:
- Identity and contact details you provide — such as your name, email address, phone number and company — when you contact us or make an enquiry;
- Correspondence and the content of your enquiry;
- Technical information collected automatically when you visit this website, such as your IP address, browser type, pages viewed and the date and time of access.
We do not knowingly collect sensitive information through this website, and we do not require you to create an account to browse it.
2How we use your information
We use personal information to respond to your enquiries and communicate with you; to provide, operate and improve our websites and platforms; to manage our business relationships; and to comply with our legal and regulatory obligations. We only use your information for the purpose for which it was provided, for a directly related purpose you would reasonably expect, or where you have consented.
3Disclosure
We do not sell your personal information. We may disclose it to trusted service providers who help us operate our business (for example, hosting and email providers), and only for the purposes described in this policy. We may also disclose information where required or authorised by law. Where information is handled by service providers, we take reasonable steps to ensure it is protected consistently with this policy.
4Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website is served over an encrypted (HTTPS) connection. Where information is stored with third-party providers, we prefer providers that host data in Australia and maintain appropriate security controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5Cookies and analytics
This website may use a small number of cookies necessary for the site to function, and may use privacy-respecting analytics to understand how the site is used. You can control or disable cookies through your browser settings; some features may not work as intended if cookies are disabled.
6Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for the time and cost of providing access in some circumstances.
7Complaints
If you believe we have breached the Australian Privacy Principles, please contact us using the details below and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8Contact us
Privacy Officer, Hawthorn Technologies Pty Ltd
Delahey, Victoria 3037, Australia
info@hawthorntechnologies.com.au